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Call Us On0121 582 4043

Frequently Ask Questions

Summer
Holidays Club

26 July – 1 September

  • 24 Days

  • 18 Hours

  • 24 Minutes

Book a Club Now

Below you will get answers to questions we get asked the
most. If you can’t find what you’re looking for head over to
our Contact Us page and drop us a message or just give
us a call on: 0121 582 4043

Bookings

Booking with Cohort Kiddies Club is a breeze! Simply visit our online portal at Kids Club HQ, where you can register and create a parent account. Should you encounter any issues, don't hesitate to reach out to us. Our friendly team is always ready to assist you.

Once your booking is complete, you'll receive a confirmation email. Please take a moment to review your invoice and promptly contact us if you have any questions or concerns.

Bookings for individual days close 48 hours before the scheduled session. If you wish to book a session within 48 hours, please give us a call at 0121 582 4043, and our team will be delighted to help.

You can cancel or modify sessions up to four weeks before your child's scheduled club session. Any changes made after this deadline are non-refundable. For cancellations or amendments, please contact us at 0121 582 4043, and our team will assist you.

Missed sessions are still charged in full.

To swap days, get in touch with us at 0121 582 4043, and one of our lovely team members will assist you.

Payments

Absolutely! We accept childcare vouchers, tax-free childcare, and childcare grants. Once you've registered with Kids Club HQ, select your preferred payment method when completing your booking.

You can pay Cohort Kiddies holiday club fees via debit/credit card, childcare vouchers, tax-free childcare, and childcare grants. Please note that we do not accept PayPal, cheques, or bank transfers.

Activities

While at Cohort Kiddies Club, your child will be under the supervision of our qualified staff, engaging in various activities. Check our club outline to learn more about what your child will be up to.

A typical day comprises four focus activity sessions of varying durations, designed to engage children and develop diverse skills. There are also three breaks: morning, lunch, and afternoon.

Safeguarding

Your child's safety is our top priority. Our staff is DBS-cleared and undergoes rigorous checks and training. We perform daily risk assessments, and staff is trained in safeguarding, first aid, behaviour management, and food hygiene. We closely monitor children during activities to ensure their safety and happiness.

Experienced and qualified staff, who are CRB (DBS) checked and receive thorough training, will be responsible for your child. Consistency in staff enables rapport building and ensures your child is comfortable.

We have qualified first-aiders on-site to handle any accidents or illnesses. If necessary, we will promptly contact parents/carers.

General Information

While breakfast and snacks are provided, please pack a nutritious lunch for your child. We are a nut-free centre. Consider items like squash, fruit, sandwiches, yoghurt, crackers, rice cakes, raisins, or biscuits. During summer, ice packs are advisable as we don't have refrigeration. Water is available throughout the day.

Your child should bring a labelled water bottle, packed lunch, coat, sensible shoes, suncream (summer only), sun hat (summer only), and a spare set of clothes.

We don't have a strict dress code but ensure your child wears weather-appropriate clothing and closed-toe footwear.

In warmer weather, please apply sunscreen in the morning. We recommend sprayable sun lotion for younger children. Our staff will remind children to reapply sunscreen as needed.

We can oversee the administration of medication following our medication policy and relevant documentation.

Labelling clothing items like coats and hats is strongly recommended. We discourage bringing valuable toys or belongings to the club.

Children will typically be grouped by age when possible.

Please ensure that your child is collected on time as scheduled. For any collection after the specified end time, a late fee of £1 per minute per child will be applied. Please note that our registered care hours extend until 6 p.m., and we are required to notify Children’s Services of any child still on site after this time.

Our Kids and Parents Love Us!

Cohort Kiddies Club is bought to you by the same team that have been successfully running Cohort Tuition for over 14 years. We have a long history of supporting primary and secondary children in education. Opening Cohort Kiddies Club allows us to continue supporting children. It also allows us to ensure that parents are safe in the knowledge that your children are kept in a safe and stimulating environment run by a team with plenty of experience working with children.

Here is what some of our parents have to say:
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Really happy with the service, a very thorough and professional tutoring company. Would happily recommend.#

-Zoynal Choudhury
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Excellent, excellent and excellent again. The staff are amazing, my daughter absolutely loved it and enjoys algebra now. I would recommend to others and have. Two of my friends are now going there. The best in the West Midlands don't go anywhere else!#

-Cool Kids Craft
re a Cohort Kiddies Club

4.95 Rating | 87 Reviews

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5 Rating | 24 Reviews

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5 Rating | 40 Reviews

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5 Rating | 7 Reviews

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